Support
Something not working?
Email support@ddyp.co and you'll get a real reply. Below are the questions that come up most.
iPhone help · Android help · Get the app
iPhone help
I deleted a photo by mistake. Can I get it back?
Open Photos → Recently Deleted and check whether the photo is available to recover. iOS normally keeps deleted items for up to 30 days unless permanently deleted sooner. The app cannot recover items no longer there.
Why hasn't my storage gone down?
Deleted items may still occupy storage in Recently Deleted. Storage savings are estimates and depend on device and iCloud settings; available space may not change until items are permanently removed. Emptying Recently Deleted removes those recovery options.
The app says it can only see some of my photos
That means iOS is set to "Limited Access" and is only sharing the photos you hand-picked. Go to Settings → Privacy & Security → Photos → Don't Date and choose Full Access if you want to sort more of your library, or keep limited access and change your selected photos.
Will it ask me about the same photo twice?
Your sorting decisions and progress are saved on this device. You can stop mid-session and resume later. Undo or revisiting a selection can change an earlier decision.
What happens when I swipe up?
The photo is kept and marked as a Favorite in your normal iOS photo library — the same favorite the Photos app uses. You'll find it in your Favorites album.
How do I restore a purchase?
Open Settings inside the app and tap Restore purchases. This brings back a plan you bought previously, including on another device signed in to the same Apple ID.
How do I cancel a subscription?
iPhone subscriptions are managed by Apple, not by us. On your iPhone, go to Settings → [your name] → Subscriptions, select Don't Date Your Photos, and cancel there. The lifetime option is a single payment and has nothing to cancel.
Do you have my photos?
The app does not upload your photo library or sorting history to us. In version 1.1, sharing a selected photo is your choice through the iOS share sheet. Some software-update services receive technical identifiers and diagnostics, not your photo library. See the privacy policy for the details.
Android help
Get the Android app on Google Play.
Android requires your permission to access photos and videos. To review access, open Android Settings, find DDYP under Apps, and review its photo and video permissions. Labels vary by device and Android version.
Before deletion, review your selections and confirm Android's system prompt. Recovery and trash expiry depend on your device's photo or gallery app; do not assume the iPhone recovery period applies.
For Android purchase help, contact support with your app version and the issue. Do not send passwords, payment-card details or personal photos. See Android privacy and Android terms.
Still stuck?
Don't Date Your Photos is provided and supported by The Pineapple Plug LLC.
Email support@ddyp.co. Mention your phone model, operating-system version and DDYP app version. Email remains available on every version.
Business inquiries
For partnerships and business inquiries, email owner@ddyp.co. For app help, use support@ddyp.co.